Give 48 hours’ notice. 24–48 hrs: 25% fee. Under 24 hrs: 50% due before rescheduling.
Appointment times are reserved. Cancel/move with 24–48 hours’ notice and 25% of the scheduled services are due; cancel with less than 24 hours and 50% of scheduled services are due. Fees must be paid before scheduling a new appointment.
No-shows are charged 100% and require a card on file for future bookings.
Guests receive booking confirmation plus reminders one week and two days before. If they do not show, they owe 100% of the missed service and must keep a credit card on file to secure any future appointments.
$50 chem services; $25 first haircuts. Applied to service; non-refundable under 48 hrs.
Under 18 + chemical services require a parent/guardian and signed waiver.
Anyone under 18 getting chemical services for the first time must have a parent or guardian present to give permission and sign the waiver.
Services are final; retail returns only if defective/damaged, or exchange/credit within 30 days.
15+ minutes late may cancel (100% fee) or incur a $20 late fee if we can still see them.
If a guest is 15+ minutes late, services may be shortened or canceled. Cancellations due to lateness are charged 100% of the reserved service. If we can still accommodate, a $20 late fee may apply.
Holds last 24 business hours; we cannot hold weekend time slots.
When scheduling outside the front desk, offered times can be held for 24 business hours only. We cannot hold slots for weekend appointments.
No children in the salon due to safety and liability—help guests plan a sitter time.
Children are not permitted in the salon. This protects guest experience and reduces liability risks (chemicals, tools, spills). Offer alternate times when they have childcare arranged.
Report color concerns within 7 days; complimentary redo within 10 days.
If a guest is not satisfied with color, they must contact their stylist within 7 days. A complimentary redo must be performed within 10 days of the original service. After that window, or if the guest requests changes from the original service, full price applies.
No phone quotes; consult first. We won’t install/correct extensions not bought through us.
We do not offer extension pricing over the phone—book a consultation first (booking link). We do not apply or correct personal extensions that weren’t purchased through us for liability reasons.